Frequently Asked Questions

Do you have a question about our Australia made pet treats?

We have done our best to listen to the most frequently asked questions by our valued customers and answer them for your convenience. 

 

Can't find an answer to your question? Please head over to our Contact page and send us an email and we will get back to you as soon as we can.

Dogs - FAQs

Dehydrated foods with least moisture content last the longest and typically can last for up to five year or more if properly prepared,
dehydrated and stored.

It's More Nutritious and Healthier Than Kibble

In many cases, gently-processed dehydrated food is often easier for dogs to digest because it doesn't contain the artificial preservatives,
by-products, fillers, and other ingredients that often give dogs with sensitive stomachs a hard time.

Chewing is normal behaviour for puppies and dogs who use their mouths to explore. Puppies may chew to relieve the pain of teething and for adult dogs, chewing keeps teeth clean and helps to keep jaws strong. 

For both puppies and dogs, chewing is an excellent enrichment activity, helping to keep boredom at bay and relieve anxiety. 

Yes, your dog REALLY enjoys chewing. It's a relaxing activity that makes him feel good. If you used chew toys and treats to redirect
unwanted puppy behaviour, it will also have built up positive association - when pup stopped whatever they were doing, and took the chew, the verbal praise which you gave will still be remembered.

Some of the best chew treats for dogs are beef pizzles, paddywacks
and cow hooves. We've even put together a Big Dog Chew and Little Dog Chew bag for your dog so they can try lots of different chews to see which they enjoy best.

We have also put together a Puppy Pack featuring the best chews and treats for puppies.

Yes, your dog can have RAW bones. However, they should not be weight
bearing bones, as these are too hard and may cause a painful slab
fracture of one or more teeth. 

Safe RAW bones to feed include chicken frames and necks, turkey
necks, lamb necks, brisket bones, ribs, kangaroo tails and beef tails.

All DEHYDRATED bones are safe to feed as the bones are dehydrated
very slowly over a long time to preserve nutrients, and the bone does
not splinter it shreds. 

Cooked bones should NEVER be fed to dogs! Cooked bones can splinter
causing internal damage, a lot of pain and big vet bills. Smoked bones fall into this category as they are also not safe and at Farmer Pete's we do not sell anything unsafe and anything we personally would not feed our own beloved pups. 

NOTE: It is advised to always supervise your pups when feeding bones. 

ABSOLUTELY NOT! - see our blog post here about why rawhide is dangerous. Also, visit our Beef Skin product page for a healthy alternative.

Not all treats are created equally! All Farmer Pete's meat, offal
and fish treats are very healthy and nutritious. They contain NO
PRESERVATIVE, NO ADDITIVES, NO COLOURS, NO FLAVOURS, NO SUGARS and NO
SALTS.

Yes. Our treats are perfect for teething pups, allowing you to
redirect inapropriate chewing and encourage proper chewing habits. Our Training Treats are small or can be broken easily, so perfect for training behaviours with no risk of overfeeding.

All of our dog treats and chews are 100% Australian sourced and
made, with the raw product coming from Australian abattoirs and
fisheries. All treats are made by us on our little hobby farm so we know
exactly where we source our product and what goes in it. Which is absolutely nothing but love! We would never import treats from other countries with lower standards and we only sell what we'd feed our own dogs!

Our treats are made through the drying process of dehydration
which aims to retain as much nutritional value the raw product has. Ensuring that the nutrients are locked in makes our treats so yummy and healthy too!

Our treats are made from 100% the single protein on the product page. We DO NOT include any fillers, preservatives, additives, salts, flavours or sugars in our treats. The best way to see the ingredients is the read the name - that's how natural our treats are!

All our treats are 100% natural and as such some care is needed. If
packaging is unopened you can store your bags in a cool dry place away from direct sunlight or heating. If your bag has been opened and you pet has started to enjoy these magnificent treats, place the remaining treats in an airtight container still away from heat. If the treat you have chosen for your pet is oily or has a little fat on it, for longevity store it in your fridge or even your freezer. Treat your treats the same way you would your own fresh food. After all there is no preservatives, salts, sugars or additives to promote an extended shelf life.

Keep this in mind and you will always have the best treat
available for your pet.

Most dental chews are designated to be given to dogs on a regular
basis - typically every day or a few times per week. Plaque takes three
days to harden into tartar. Offer dental chews daily or every other day to reduce plaque and thus, tartar. "Dental chews are proven to be effective in reducing the amount of oral bacteria in dogs by 60-70%" - Claudine Sievert, registered veterinary doctor and veterinary consultant.

Rabbits - FAQs

If your bunny is normal weight, has good teeth, and is otherwise
healthy, then Oaten, Timothy or Orchard/Grass hays are an obvious
choice. Many rabbits prefer a mixture of these hays, if you can provide it. However, the simplest option is for a diet of mainly Oaten Hay. Lucerne hay can be used for lactating does, or rabbits needing extra calcium or to put on some weight. If this is the case, contact your vet for more specific advice.

Hay should look and smell great! Hay that is damp, dusty or
moldy should be avoided as is hay with any obvious mites or insects
present (there is a slight risk of myxomatosis transmission through
insect contaminated hay).

Ideally, a rabbit should eat a pile of hay a day roughly the size
of its own body. You should provide fresh new hay every day - even if
they haven't finished all of yesterdays. Rabbits have such a great sense of taste that they can tell the difference between hay from the same field that has been harvested late in the day vs first thing in the morning (the later hay has a higher sugar content, which bunnies prefer!).

Presenting your rabbit's hay in the litter tray is a great way to contain some mess and encourage hay intake. Alternatively, a 'hay sack' above the litter tray can also work well.

Some rabbits don't like hay as much as their pellets and veggies
and treats, so they will eat everything else before doing so. In this case, give then the hay first, and reduce the amounts of other foods (but if your rabbit stops eating contact your vet). Some rabbits stop or reduce the amount of hay they eat as an early sign of dental disease - if your bunny used to love how but now doesn't - get your vet to check them over.

Providing a mix of different hay types, spraying hay with
apple juice, or hiding their pellets/treats in the hay often increases a bunny's consumption! Chaff is also an option for rabbits which is cut up hay and this can be added into a bowl of 'pellets or mixes' to encourage hay intake and a good transitional option.

Short answer is yes! Something to consider when feeding dehydrated
treats to small pets though is the amount and how often. When fruits
and vegetables are dehydrated the sugar content is concentrated.

Follow the recommended serving sizes and regularity of treats and accompany with a healthy balanced diet of fresh hay, grasses and fruits and
vegetables to maintain health.

Guinea Pigs - FAQs

Adult Guinea Pigs can eat all dehydrated dried fruits. Just bear in mind that the sugar content in dehydrated fruit is more concentrated than in fresh fruit.

Shipping & Delivery In Australia

Shipping is $ 13.95 for Standard Shipping Australia wide or free
for orders over $150. Express Shipping orders are priced by weight.


Please note that we are located outside the Express Post network,
therefore, next day delivery is NOT guaranteed.

We try to ship orders within 2 working days. The rest is up to the post.

All our orders are sent via Aramex or Australia Post, to ensure remote areas, P.O Boxes, Parcel Lockers and RMBs can be serviced.

Share details about your shipping policies, item returns, or customer service.

All orders have a tracking number which can be tracked here. Once
your order has been dispatched, you will receive an email from us which includes the tracking number. We also arrange for tracking updates to be provided to you by email and/or SMS.

Your order may be awaiting collection at your local post office if you weren't home, and the postman didn't feel it was safe to be left. Please check your tracking number here.

Absolutely. We never see your credit card details, and our entire
website is protected by SSL encryption technology. Our website is also verified by McAfee Security.

In short, we will never give your details to anyone. You can read our entire policy here.

Payment Options & Safety

We currently offer the following payment options: Secure credit card payments; Afterpay; Applepay; Paypal & Paypal Express

Questions about stocking our treats in your shop/wholesaler or buying in bulk?

Click on the Wholesale Inquiry
page and fill in the form or alternatively send us through an email at farmerpetes@hotmail.com and we'd be more than happy to help!

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure via HTTPS.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.